Shipping & Returns

Pricing  Office Chairs On realizes our responsibility to our customers. We want to make everything clear. No additional charges, no surprises and no fine print. The discount price you see on each item's information page is the price you will pay. Shipping is always free on all items. No hidden charges!

Lowest Price Guarantee  We've scoured the Web and continue to research daily so that we stay one step ahead of the competition's prices. When you shop with us, you know you're getting the lowest prices possible. If by chance you do find an item offered for less elsewhere, simply bring it to our attention before placing your order. In most cases we can meet or even beat competitor's prices!

Sales Tax  We charge sales tax in Pennsylvania as well as some other states due to nexus laws.

Free Shipping & Delivery  Free shipping is guaranteed on every item we sell. Shipping is available only within the 48 contiguous states. We do not ship to APO/FPO addresses. Most of our items ship unassembled unless otherwise noted and are delivered by either UPS or FedEx. In the case of quantity orders (typically 5+ items) and some larger/heavier items (this will be noted on the item page if it applies), a heavy freight carrier will be used and may require additional travel time. All heavy freight shipments are "Tail Gate" deliveries. This means that the customer must be available to unload the item(s) from the tail gate of the truck (unless you have a dock). If you are not available at the time of delivery and the carrier has to reschedule/redeliver your order, you will be subject to a $60-$90 redelivery charge per occurrence. "Inside Delivery" is an optional service available for a fee on all heavy freight shipments. Please note that this service only requires the driver to deliver the item(s) through the threshold of a building's ground floor.

Freight Damage  In the unfortunate event of damage, please contact us to have replacement parts promptly shipped out. Please inspect all items for damage/defects and report these issues within 5 days of your delivery. IMPORTANT - If your item shipped by heavy freight, please note any damage on the delivery receipt, otherwise you may be held liable for the damage.

Warranty  If your item is found to be defective at any time during the course of your warranty, replacement parts will be shipped to you by the respective manufacturer. Our products are rated for a standard 40 hour work week by persons weighing 250 lbs or less unless otherwise noted. Each product page has the available warranty listed for that product. Please consult the warranty that ships with your product for complete details and make sure you hang onto your receipt!

Returns  If for any reason you wish to return your item, in some instances we can schedule a pick up so that you do not have to haul it to your local UPS store. Once the item has been returned, we will refund your purchase price minus the return freight cost. The ERA chair brand and returns consisting of six items or more will also be assessed a 20% restocking fee. Products designated as Special Order/Custom Order cannot be canceled or returned. Please email us
within 30 days of delivery for a return authorization number (14 days for the ERA chair brand). Items must be returned within 30 days, and in the condition and cartons in which they were sent, so save the boxes! In the event your item is damaged in shipping or defective, we will promptly ship replacement parts. If you would rather return the item, our standard return policy applies. We reserve the right to bill you for shipping charges on refused shipments or shipments returned due to incorrect addresses.

Purchase Orders  We accept Purchase Orders from all government agencies and academic institutions or from any other company on a case by case basis. All Purchase orders are subject to our Terms and Conditions. If you have any questions regarding purchase orders please contact us. Purchase Orders can be faxed to 724-846-5048.

Mail In Orders  Please click here to access our mail order form. Adobe Acrobat is required to view and edit the document. You can get it for free below. All Mail In Orders are subject to the same terms as our Purchase Order Terms and Conditions.

Miscellaneous Fees
Returned Check Fee - $25 per incident
Chargeback Fee - $35 per incident
Collections Fee - 18% of the total to be collected
Legal Litigation Regarding Collections - 27% of the total plus court costs/suit fees (all legal disputes handled in PA)

Heavy Freight Carrier Inside Delivery - $185  (price includes lift gate service)
Heavy Freight Carrier Lift Gate Service - $130 if requested at time of delivery
Heavy Freight Re-Delivery or Pick up Reschedule - $60-$90 per failed attempt

Transaction Security  You can feel comfortable using our online services at Office Chairs On Our Yahoo secure site uses 128-bit Secure Socket Layer (SSL) to encrypt your personal information while it is transmitted over the Internet. If you still prefer not to send your credit card information over the Internet simply contact us at (800) 410-7494.

Privacy  Office Chairs On is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number, and e-mail will remain strictly confidential. Office Chairs On Sale will not furnish your personal information to a third party except to the financial institution that processes your credit card or corporate account transaction, for purposes of satisfying a purchase or request from you, for purposes for which you have given your expressed consent, or if required by law. We will not rent, loan, or sell any information you have provided to us to any third party. We will never share personal information with any 3rd party other than to fill an order or request made by you.

Disclaimer  We at Office Chairs On work to the best of our ability to ensure the accuracy of the information on our website and in our database. We are not responsible for typographical errors, vendor availability, technical information inaccuracies or product pricing errors. Prices and availability are subject to change at any given time without notice. It is assumed that you have read and understood our policies before placing your order.