Shipping & Returns
Shop with Confidence
Find everything you need to know about pricing, shipping, delivery, warranties, and returns below.
Pricing
We believe in clear, upfront pricing. Shipping is included in every item’s listed price, with no hidden fees. Applicable sales tax and any delivery services or other fees described below may apply.
Lowest Price Guarantee
We check the market daily to keep our prices competitive. If you find a lower price elsewhere before ordering, let us know. In most cases, we can match or beat it.
Sales Tax
We collect sales tax in Pennsylvania and certain other states as required by nexus laws.
Free Shipping & Delivery
All items ship free within the 48 contiguous United States. We cannot ship to APO/FPO addresses.
Unless otherwise noted, products arrive unassembled and typically ship by UPS or FedEx.
Freight deliveries: Orders of five or more items, along with large or heavy products, ship by freight carrier and may take longer to arrive.
Important freight delivery requirements
- Free freight shipping includes dock-to-dock delivery only.
- If you do not have a loading dock or are receiving a residential delivery, you must purchase lift gate service so the carrier can unload your shipment.
- If you are unavailable and the carrier must reschedule, a $60–$90 redelivery fee applies each time.
See “Additional Fees” below for freight service charges.
Shipping Damage & Defects
Inspect all items when they arrive and report any damage or defects within five days of delivery. Contact us so we can promptly arrange replacement parts.
For heavy freight shipments, note any damage on the delivery receipt. If damage is not documented, you may be held responsible for it.
Warranty
If a product becomes defective during its warranty period, the manufacturer will ship replacement parts to you.
Unless otherwise noted, our products are rated for a standard 40-hour workweek and users weighing 250 pounds or less.
Available warranty information appears on each product page. For complete coverage details, review the warranty included with your product and keep your receipt.
Returns
To request a return authorization number, email support@OfficeChairsOnSale.com within:
- 30 days of delivery for most brands.
- 14 days of delivery for the ERA chair brand.
Return requirements
- You are responsible for return shipping costs.
- Returns of the ERA chair brand and returns of five or more items are subject to a 20% restocking fee.
- Special Order/Custom Order products cannot be canceled or returned.
- Items must be returned within 30 days, in their original condition and packaging.
Keep all boxes and packing materials.
If an item arrives damaged or defective, we will provide replacement parts free of charge. If you choose to return it instead, the standard return policy still applies.
We reserve the right to charge you for shipping on refused shipments or shipments returned because an incorrect address was provided.
Purchase Orders
We accept purchase orders from most government agencies and academic institutions. Purchase orders from other companies are considered individually.
All purchase orders are subject to our Terms and Conditions.
Email your purchase order to support@OfficeChairsOnSale.com or fax it to 724-546-8252. Please contact us with any questions.
Mail-In Orders
Use our mail order form to place an order by mail. Adobe Acrobat is required to view and edit the form and is available as a free download.
All mail-in orders are subject to the same Terms and Conditions as purchase orders.
Additional Fees
| Fee or Service | Charge |
|---|---|
| Returned check | $25 per incident |
| Chargeback | $35 per incident |
| Collections | 18% of the total amount to be collected |
| Legal action involving collections | 27% of the total, plus court costs and suit fees |
| Heavy freight inside delivery, including lift gate service | $185 |
| Heavy freight lift gate service requested at delivery | $130 |
| Heavy freight redelivery or pickup rescheduling | $60–$90 per failed attempt |
All legal disputes are handled in Pennsylvania.
Transaction Security
Our secure website uses TLS encryption with SHA-256 to protect your personal information during transmission over the internet.
If you prefer not to submit credit card information online, call 888-514-1212.
Privacy
We are committed to protecting your privacy. Personal information you provide—including your credit card number, name, billing and delivery addresses, phone number, and email address—is kept confidential.
We share personal information only as needed to:
- Process your credit card or corporate account transaction through a financial institution.
- Fulfill your purchase or request.
- Carry out a disclosure you have expressly authorized.
- Comply with the law.
We do not rent, loan, or sell your personal information.
Accessibility Statement
Office Chairs On Sale is committed to making our website accessible and welcoming to all customers, including people with disabilities. We aim to improve the usability of our website so everyone can browse our products, access information, and shop with confidence.
If you have difficulty accessing any part of our website or need assistance with product information or placing an order, please email support@OfficeChairsOnSale.com.
Please include the page address and a description of the difficulty you experienced so we can better assist you and review the issue. We welcome your feedback and will work with you to provide the information or assistance you need.
Disclaimer
We make every effort to keep our website and database accurate. However, we are not responsible for typographical errors, vendor availability, inaccurate technical details, or product pricing errors.
Prices and availability may change at any time without notice.
By placing an order, you acknowledge that you have read and understood our policies.